Payments & Cancellation
Payment & Cancellation
How do I pay for my child's session?
Payment must be made in advance electronically via our website. HIRE A TUTOR
Do you have any discount packages?
Yes, we have two ways to earn discounts.
Prepay for 12 hours and save 5% or prepay for 24 hours and save 10%
How early do I need to schedule a session?
Please cancel at least 36 hours prior to the scheduled session. Our teachers are professionals and appreciate the advance notice.
When do I need to cancel a session by?
36 hours before the scheduled session. Our teachers are professionals and appreciate the advance notice.
What happens if I do not cancel a session before the 36 hour grace period?
50% of the fees paid will be refunded for sessions cancelled 24-36 hours in advance. 0% of the fees paid will be refunded on sessions cancelled less than 24 hours in advance.
What happens if we are late to meet a teacher at the designated meeting time?
Please try to arrive 5-10 minutes before your session as there is no makeup of time missed. A teacher will wait 30 minutes past a scheduled start time for a student to arrive. We understand that circumstances arise. See below for how to add more time if additional time is needed to make up the time missed.
Can I add more time during a current session?
Yes. Request more time from the teacher. If agreed, the teacher will notify us of the extension at the end of the session which will be billed at your child's current rate.
What happens if a teacher is late to a scheduled appointment?
Feel free to directly contact the teacher. Our teachers know the penalty for being tardy. Contact us immediately if a teacher is not accessible.
Depending on your schedule, if a teacher is late you may request that the teacher stay late to make up the scheduled time or we can provide a partial refund for unused time. Be sure to contact us and let us know what time the teacher arrived.
What happens if a teacher does not show up for a scheduled appointment?
Contact us immediately. We will verify the appointment on the calendar, contact the teacher, and get back to you.